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FAQ
FAQ Page
Frequently asked questions about Zeylora AI previews, credits, exports, and product photo workflows.
Last updated May 14, 2026
Frequently Asked Questions
Last updated: May 2026
What is Zeylora AI?
Zeylora AI is an AI-powered product photo editing platform built for ecommerce sellers, creators, and online brands.
It helps improve product images using workflows like HD Upscale, AI Relight, Photo Enhancement, Background Removal, Marketplace Crop, and Product Shadow styling.
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Do I need design experience?
No.
Zeylora AI is designed for simple ecommerce workflows. Upload a product image, preview the result, and unlock a clean export if you like the output.
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Are previews free?
Yes.
You can generate branded or watermarked previews for free before spending credits on clean exports.
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What are clean exports?
Clean exports are watermark-free downloadable images.
Credits are only used when unlocking clean exports.
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Will I be charged for previews?
No.
Credits are not used for branded preview generation.
Credits are only deducted when a clean export is successfully unlocked.
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Can I re-download a clean export?
Yes.
If your account already unlocked a completed clean export, you should be able to re-download it without spending credits again.
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What tools are available?
Current launch tools include:
- HD Upscale
- AI Relight
- Photo Enhancer
- Marketplace Crop
- Background Remover
- Product Shadow
Additional workflows may be added in the future.
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What marketplaces is this built for?
Zeylora AI is optimized for workflows commonly used on:
- Shopify
- Amazon
- Etsy
- TikTok Shop
- Ecommerce catalog pages
- Social ads
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Can AI results vary?
Yes.
Results depend on image quality, lighting, framing, compression, background complexity, and selected workflow.
Some images may produce better results than others.
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What image types work best?
For best results:
- use clear product photos
- avoid heavy blur
- avoid screenshots when possible
- use centered products
- use good lighting if available
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Is my uploaded content private?
We aim to provide private processing workflows and signed preview/download delivery where possible.
Uploaded images are used only to generate requested edits and previews.
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What happens if a job fails?
If a processing error happens because of platform or provider issues, support may review and restore credits when appropriate.
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Can I use the exported images commercially?
Yes.
You may use your unlocked exports for ecommerce listings, ads, stores, catalogs, and marketing materials as long as you have the rights to the uploaded source images.
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Do credits expire?
Credit policies may change over time, but active purchased credits are intended for ongoing platform usage.
Promotional or bonus credits may have separate limitations.
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Do you offer refunds?
Refund handling depends on the situation.
Please review our Refund Policy for details regarding used credits, duplicate charges, failed exports, and payment issues.
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Do you support bulk or business usage?
Yes.
For larger ecommerce workflows or bulk credit requests, contact:
support@zeylora.ai
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How can I contact support?
You can contact support at:
support@zeylora.ai