Refund Policy

Terms of Service

Last updated: May 2026

These Terms of Service explain the rules for using Zeylora AI, an AI-powered product photo editing platform for ecommerce sellers, creators, and businesses.

By using Zeylora AI, you agree to these Terms.

Our Service

Zeylora AI allows users to upload product images, generate AI-powered edits, preview results, and export clean watermark-free images using credits.

Available tools may include:

• HD Upscale
• AI Relight
• Photo Enhancer
• Marketplace Crop
• Background Remover
• Product Shadow

We may add, remove, pause, or improve tools at any time.

Account Responsibility

You are responsible for:

• Keeping your account secure.
• Using a valid email address.
• Uploading only images you have the right to use.
• Reviewing results before using them commercially.
• Complying with applicable laws and platform rules.

You must not share your account in a way that creates abuse, fraud, or excessive automated usage.

Uploaded Content

You keep ownership of the images you upload.

By uploading images, you give Zeylora AI permission to process, store, preview, and generate edited outputs as needed to provide the service.

You must not upload:

• Illegal content
• Content that violates intellectual property rights
• Sensitive personal images without permission
• Harmful, abusive, or misleading content
• Any content that violates applicable laws

AI Results

AI-generated results may not always be perfect. Output quality can vary depending on the uploaded image, lighting, resolution, product shape, background, and selected tool.

You are responsible for reviewing edited images before using them in stores, ads, marketplaces, or commercial campaigns.

Zeylora AI does not guarantee that every generated result will be suitable for every marketplace, ad platform, or sales channel.

Free Previews and Clean Exports

Zeylora AI may provide free branded or watermarked previews.

Clean watermark-free exports require credits.

Credits are spent only when a clean export is created, unless otherwise stated.

If a clean export for the same completed job has already been unlocked by your account, re-downloading that unlocked export should not charge credits again.

Credits

Credits are used to unlock clean exports or paid features.

Credit costs may vary by tool.

Credit packages, bonus credits, and tool costs may change over time.

Promotional or bonus credits may have additional limitations and may not be refundable.

Payments

Payments may be processed by third-party payment providers such as Stripe.

You agree to provide accurate payment information and authorize the payment provider to charge the selected amount.

We do not store full card details on our servers.

Refunds

Refunds are handled according to our Refund Policy.

In general:

• Used credits are not refundable.
• Clean exports that have already been unlocked are not refundable.
• Unused credits may be reviewed for refund eligibility depending on the situation.
• Payment errors or duplicate charges may be reviewed by support.

Prohibited Use

You may not use Zeylora AI to:

• Break the law
• Violate intellectual property rights
• Attack, overload, scrape, or abuse the platform
• Reverse engineer or misuse the service
• Upload malicious files
• Resell access without permission
• Use automated systems in a harmful or excessive way
• Create misleading, deceptive, or harmful content

We may limit, suspend, or terminate accounts that violate these Terms.

Service Availability

We aim to keep Zeylora AI reliable, but we do not guarantee uninterrupted access.

The service may be unavailable due to maintenance, provider issues, API limits, technical errors, or events outside our control.

Third-Party Providers

Zeylora AI may rely on third-party providers for AI processing, hosting, authentication, analytics, payments, storage, and security.

Provider availability or quality may affect processing times and results.

Intellectual Property

Zeylora AI, its brand, website design, software, workflows, and platform content are owned by Zeylora AI or its licensors.

You may not copy, clone, reproduce, or misuse the platform without permission.

Limitation of Liability

To the maximum extent allowed by law, Zeylora AI is not responsible for indirect, incidental, special, or consequential damages, including loss of revenue, lost profits, ad performance issues, marketplace rejection, or business interruption.

Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date.

Continued use of the service means you accept the updated Terms.

Contact

For questions about these Terms, contact us at:

support@zeylora.ai